Email & connectivity
Managing email as an essential connection between people, teams, and the wider business.
IT leadership · 1998–2023
Managing growth in
an increasingly
connected world.
For 25 years, I led IT growth at Dolphin Imaging & Management Solutions, one of the premier companies in orthodontic imaging and practice management.
Email. Network infrastructure. Product support.
The connections behind a growing business, with a continuing focus on regulatory obligations.
The network behind the work
Managing network infrastructure to support the company’s growth and increasingly connected operations, while maintaining a focus on regulatory obligations.
Technology serving people
Supporting Dolphin’s products and the people who depended on them as technology and needs evolved.
The journey
25 years of change.
A consistent focus.
From 1998 to 2023, my work centered on managing IT growth—keeping communication, infrastructure, and product support aligned with an evolving business and its regulatory obligations.
The company milestones alongside my tenure show the changing technology landscape in which that work took place.
- 1998
A long-term commitment begins
The start of my 25-year tenure at Dolphin, working at the intersection of IT and a growing orthodontic software business.
- 2000s
A more connected business
Email, networking, and product support became central themes of my work across the years. Meanwhile, Dolphin’s imaging and management offerings expanded, with online image sharing connecting practices, patients, and referring doctors.
Company context: Dolphin newsletter, 2008 ↗ - 2008
A new organizational chapter
Patterson acquired Dolphin in December 2008. My tenure continued through this transition into a larger dental technology organization.
Company context: Patterson annual report ↗ - 2009
The people behind Dolphin’s IT
The April–June issue of Echoes featured our IT team: Michael Quick, John Vadman, and Kevin Yu. The profile traced my move from product support into IT as Dolphin grew, and described my work researching technology, resolving difficult support issues, and helping employees with internal systems—with an ongoing drive to improve efficiency.
Read the IT team profile · Echoes, April–June 2009, page 2 ↗ - 2010s
Connectivity beyond the office
Cloud and mobile services broadened access to Dolphin’s software. This shift formed part of the increasingly connected environment in which I managed IT growth, infrastructure, and support.
Company context: Dolphin Cloud, 2013 ↗Dolphin Mobile, 2018 ↗ - 2023
A quarter century of experience
My tenure concluded after 25 years of guiding IT growth through successive generations of communication, infrastructure, and product needs.
A lasting perspective
Behind every connection,
people making progress.
My experience at Dolphin was about more than changing technology. It was about supporting the people and systems that helped a business grow over a quarter century, while maintaining attention to its regulatory obligations.